Frequently asked questions · Trois-Rivières
Everything you need to know
Bookings, arcade, virtual reality, Gel Blaster and gift cards: the short answers are here. Another question? Give us a call.
Before you come
Do I need to book?
No booking needed for the arcade, billiards, darts and the resto-bar: just walk in and play.
VR, Gel Blaster, laser tag and axe throwing: we recommend booking online to get your spot. Availability is shown in real time.
Birthday parties: book online, see our packages.
What are your hours, and where are you?
MontVR Trois-Rivières: 4025 Boul. des Forges, Trois-Rivières, QC · Directions (new tab)
Open 7 days a week. Opening hours and special holiday hours are on the centre's page.
Should I arrive early?
Yes, 15 minutes before your booking, so you start on time and get all your play time.
If you're late, your session still ends at the scheduled time, because the arena is booked for the next group. For example, if your booking is at 1 PM and you arrive at 1:10 PM, you lose those 10 minutes.
I'm running late, or I need to change or cancel my booking?
Email support@montvr.com with your name, the date and your reservation number. There's no online self-service: our team handles every change.
- VR, Gel Blaster, laser tag, axe throwing and birthday parties: change or cancel at least 24 hours before for a full refund. Tell us in time and we'll move your booking.
- Running late: no fee, but your play time may be reduced if the schedule is full.
- No-show without notice: the amount paid isn't refunded.
- Corporate, group and private events: their own policy applies; see the Private events page.
Refunds go to your original payment method.
How do I reach you?
- Email: support@montvr.com
- Centre: 819 841-4608
- Toll-free: 1 866 668-8764
- Form: Contact us
Ready to play
How does the arcade card work?
You need an arcade card to play. Load it with credits, then tap the game's card reader to play. The tickets you win go straight onto your card.
- New card: $2, on site.
- 1 credit = $0.25. Most games cost about 5 to 10 credits.
How much does it cost to play?
Credits (shareable, work on every game including claw machines, and you keep your tickets): $30 = 128 credits · $50 = 228 · $75 = 360 · $100 = 500.
Unlimited play (per person, can't be shared, the clock starts at your first game): 1 h $32 · 1.5 h $44 · 2 h $49 · 2.5 h $54. Billiards and darts included; no tickets on ticket games; claw machines not included.
Plus tax.
What about billiards and darts?
Billiards: 28 credits per table for 30 minutes (40 credits on Fridays and Saturdays). Electronic darts: 8 credits per game. Both are included with unlimited play.
Do credits and tickets expire?
No. Credits and tickets stay on your card and never expire.
What can I get with my tickets?
Trade your tickets for prizes at the redemption counter. Prizes and their ticket cost are shown at the centre.
How do gift cards work?
- Buying: online (new tab) or at the counter.
- Where to use it: for the arcade and activities, at MontVR Trois-Rivières, at every FUNHUB centre and online. It isn't accepted at the resto-bar.
- Expiry: none.
- Refunds: gift cards aren't refundable. Treat yours like cash.
On site
What's the minimum age for each activity?
- Virtual reality (Hero Zone, escape rooms, After The Fall): ages 10+
- Gel Blaster: ages 10+
- Laser tag: ages 8+
- Axe throwing: ages 14+, minors must be with an adult
Our team explains every activity, but can't guide a child through the whole game. Kids who have trouble following the tutorial and instructions may not enjoy it as much.
Which VR games do you have?
- Hero Zone: up to 6 players · 45 minutes
- Escape rooms: up to 6 players · 45 minutes
- After The Fall: up to 4 players · 30 minutes
$39.99 per player, plus tax. Minimum 2 players.
Does the team help during the game?
Yes, to get you started: we help you put on the headset, explain the game, connect your group for multiplayer and fix any technical glitches. After that, it's your game: read the instructions and play the tutorial.
Can I play with glasses?
Yes, glasses fit under the VR headset.
Do I need to sign a waiver?
Yes, every player signs MontVR's waiver before playing, online before your visit or on site. Under 16: a parent, legal guardian or person with parental authority fills it out.
What should I wear or bring?
- Gel Blaster and laser tag: closed shoes required.
- VR: comfortable clothes.
- In winter: boots come off in the arenas to keep the floor dry. Bring indoor shoes or warm socks.
Can we eat on site?
Yes, our resto-bar serves food and drinks between games.
A party, a group or a company?
Still have a question?
We're here to help
Email support@montvr.com or call the centre.