Frequently Asked Questions
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Bookings are done online, through our website, by clicking on BOOK NOW! They are RECOMMENDED to ensure availability during your visit. You can see availabilities for each store in real time on the booking page. Minigolf cannot be reserved and is offered on a first come, first served basis.
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Gift cards are never refundable, but they have absolutely no expiry date!
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Each activity has a different age recommendation depending on its difficulty. Please understand the following recommended age requirements for each activity:
VR Gaming Station: 8 years old
VR Escape Room: 10 years old
After The Fall Free Roaming: 10 years old
VR Escape Room in Free Roaming : 10 years old
VR Racing Simulator: 13 years old
Home rental - VR system: 8 years old
Minigolf: 4 years old
Axe Throwing: 14 years old, minors must be accompanied by an adult
Please note that our staff cannot be present to guide your child through games, though we will make our best efforts to be available when the store isn’t busy. Therefore, we ask that you understand that it may be difficult for your child to fully enjoy the games if they cannot pay attention to the tutorials and instructions.
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Yes, we recommend arriving 15 minutes early to ensure that your session starts on time and you get all the play time you paid for. If you arrive too close to your booking, you may lose play time as the next time slots may be booked by other customers. As an example, if your booking is for 1PM and you arrive at 1:10PM, your session will have to end at 2PM to make room for the next customer with a booking for 2:10PM. We thank you for your understanding.
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You can play all of our games directly from your station. Visit Games for a list Games of all our available games.
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Yes. The multiplayer mode is a must try! Some games will let you play with up to 8 together. Go to Games for a complete list of available games and multiplayer options.
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Yes.
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Birdly, offered only at our Trois-Rivieres location, is a bird flight experience you can try on its own for $4.99. The simulation lasts roughly 3 minutes, but it makes for a moment you will remember for a lifetime. For more information, visit Birdly®
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No. One station can fit one person at the time (1 person = 1 station) for minimum 1 hour, and sharing is prohibited.
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According to our latest experiences, we have noticed that it is difficult to turn in other directions because the hands are already occupied holding the large controllers. There are also moments when the player needs to lean to pick up objects and reach out to grab them.
It is not possible to have another person in the cabin to turn the chair, as they become a physical obstacle and can also block the signal to the headset.
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If you need to modify or cancel a booking, please do so at least 24 hours prior to your booking for a full refund. Bookings modified or cancelled less than 24 hours in advance will receive a store credit. If the time of your reservation has passed, it’s not possible to obtain a credit or a refund.
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The arcade card is mandatory to play in the arcades. 1 credit is equivalent to $0.25. Most of our machines operate with around 4 to 8 credits. With each game, you earn tickets on your card that can be used to purchase items with your collected points. Items can range from a simple small toy to even a Playstation 5!
Arcade cards are available for purchase on-site and will soon be available online.
Arcades are currently only available at our Quartier Dix30 and Trois-Rivières branches. Future MontVR centers will include arcades.
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Our staff can help you with connecting to a Multiplayer game with your friends, fix any issues you may experience but we cannot be available to guide you through games. Video games can be complex and you should be prepared to read instructions, play through the tutorial and use your curiosity to play through the games.
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During winter months, we ask customers to take off their winter boots to avoid getting water and snow on the floor and in the stations. It is recommended to bring indoor shoes or thick socks with you.
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Yes, we offer mobile VR equipment location for personal use, corporate events, team building activities and more. Contact us here Services
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Group activities are available at every MontVR center. We offer a vast array of unique VR experiences in store, at home or at your office, covering all your corporate or private event needs (birthdays, parties, team building, etc.)
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Please check each centre’s hours by clicking on the store’s link.
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Go to Services and send us an email!
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Yes, you can play any game from our roster within your station and change the game yourself directly from your VR headset, as often as you like.
